Unfortunately, we are unable to accept returns or offer refunds on any custom or personalised orders. The only exception would be if we have made a mistake or in the unlikely event that the product arrives to you faulty. Please ensure that you provide us with the correct information when ordering and ensure all spelling is correct, as we will print exactly what is provided when you order. Please message us if you have an queries or questions regarding your order, and we will always be happy to help.
We do offer shipping within the uk. Please make sure that you provide us with the correct shipping details as we will not be held liable if you have provided us with the wrong address. Shipping is via royal mail tracked.